Tennessee drivers who were wrongfully overcharged, ticketed, or booted by Metropolis Technologies can now file a claim for a portion of a $6.5 million restitution fund secured by the state attorney general’s office. Payments are expected to go out in early 2027.
The settlement was reached between Metropolis Technologies and Tennessee Attorney General Jonathan Skrmetti’s office following years of consumer complaints about the parking management company, which operates lots in and around downtown Nashville. To file a claim, visit www.metropolisparkingsettlement.com.
Who Is Eligible?
According to the attorney general’s office, you may qualify if you paid for parking at a Metropolis lot in Tennessee between July 1, 2021, and January 6, 2026, were wrongfully overcharged, ticketed, or booted, and have not already received a full refund from the company for that session.
Some eligible consumers will receive an email with a unique Claimant ID and Access Code, which speeds up the filing process. However, you do not need to receive that email to be eligible. You can file a claim on your own, though you may need to provide documentation to receive payment.
For questions, contact the settlement administrator at info@metropolisparkingsettlement.com or submit a request through the settlement website.
“I encourage every eligible Tennessean to file a claim and collect what they’re owed as Metropolis works to make things right,” Skrmetti said. “This settlement means real money back where it belongs, with the hard-working people who got ripped off.”
Years of Complaints
The attorney general’s office received more than 300 complaints about Metropolis before opening a formal investigation. The most common issue involved the company’s license plate reader technology, which drivers said misread plates and triggered charges or violation notices for people who were never in the lots in question.
In 2022, an Overton County man named Ralph Barnes received two parking tickets totaling $173 for a truck he said had not been in Nashville in months. A side-by-side comparison of the truck in the ticket photos and Barnes’ actual truck showed they were not the same vehicle. When Barnes disputed the tickets, Metropolis initially denied his appeal and told him no further review was available.
A year later, in 2023, a woman named Gloria Lopez received a text from Metropolis claiming she had entered the Elliston Place garage on Louise Avenue, a lot she said she had never visited. Because Lopez had previously used a different Metropolis lot, the company already had her credit card saved and automatically billed her for the visit. Metropolis later acknowledged that two vanity license plates with similar characters had been confused in its system and issued Lopez a refund.
The company addressed the issue at the time, saying its technology is “constantly getting smarter” and comparing updates to routine software improvements on computers and phones.
Metropolis has since stated it “looks forward to turning the page on long-past operational issues” and said the agreement with the attorney general allows it “to put those issues to rest once and for all.”
What the Settlement Requires Beyond Payments
In addition to the restitution fund, the settlement requires Metropolis to post clear and visible pricing at all of its Tennessee lots and to charge no more than what is displayed. The company must also staff its customer support line with people capable of actually helping drivers, and it must automatically issue refunds when its technology malfunctions and wrongfully charges a customer.
“I’m cautiously optimistic that this will make things better. And if it doesn’t, we’ll keep going. But this is a good deal. It’s great for consumers in Tennessee,” Skrmetti said.
He added a clear warning for companies operating in the state: “The ultimate message is treat consumers right when you’re dealing with them the first time or you’re going to have to deal with my office and then go back and fix what you did wrong.”